Troubleshooting

Please refer to your BOSE® owner's guide for more specific product information. Your owner's guide can help you solve problems with less time and effort.

System does not function at all:

• Make sure all power connectors, cords and plugs are inserted securely and that the outlets are in good working order
• Be sure to select an audio source (CD, AM/FM, etc.)
• For powered systems, unplug the power pack for a few seconds, and then reconnect it. This allows the unit to reset itself after a power surge or power interruption.      

No sound:

• Increase the volume.
• Press the MUTE button on your music centre or remote control to unmute the sound.
• Check the connections to any external components.
• Be sure to select the correct source (CD, AM/FM, etc.) for the desired input.
• Unplug the system's power pack for a few seconds, and then reconnect it. This allows the unit to reset itself after a power surge or power interruption.
• Check the speaker and ACOUSTIMASS® module (if applicable) connections.
• Disconnect any headphones.
• Connect the FM and AM antennas, if applicable.      

Sound is distorted:

• Make sure the speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external components connected to the receiver or LIFESTYLE® music centre or CD changer.      

No tape, CD, VCR or TV sound:

• Check the connections.
• Make sure the component is turned on.
• Refer to the component's owner's guide.      

CD does not play:

• Check to see whether there is a disc in the player, label-side up.
• There may be dust or dirt on the CD or the CD may be defective. Try another disc.
• Verify that the disc in the player is a CD, not a DVD. The WAVE® radio/CD, ACOUSTIC WAVE® music system and some LIFESTYLE® systems cannot play a DVD.      

Remote control works inconsistently or does not work:

• Check the batteries and their polarity (+ and –).
• Operate the remote control closer to the system.
• Move the remote a few feet to avoid an area of "dead spots."      

Unit turns on and off by itself or behaves erratically:

• Change the house code setting to prevent signals from conflicting with another nearby LIFESTYLE® system. Please refer to your owner's guide for instructions.      

Not enough or too much emphasis on low notes:

• Move the ACOUSTIMASS® module closer to a wall or corner to emphasise low notes. Move it further from a wall or corner to de-emphasise low notes.