Be Sure It's BOSE®

Only if you have purchased it from Bose online or from the store of an authorised BOSE® dealer, can you be sure that the BOSE® product is real and brandnew. Furthermore, it is covered by the limited BOSE® guarantee.

Purchasing from a non-authorised BOSE® dealer can involve certain hidden risks. If, in the case of a repair or other service, the consumer cannot produce a purchase receipt from an authorised BOSE® dealer, the product will not be covered by any guarantee. Even worse, a product purchased from an unauthorised dealer can be counterfeit or stolen. If one tries to sell such a product, this can result in consequences under civil or even criminal law.

The number of counterfeit products in circulation is rising constantly. Bose has noticed counterfeit BOSE® products being offered on Websites (E-commerce), in Web auctions and flea markets. In some cases, suppliers from China claim that they sold real "OEM" headphones. These products are however counterfeit.

Our authorised trade dealers are free to set their prices. If you come across prices which arouse the suspicion that they do not comply with the high range of services from authorised BOSE® dealers or that they lie significantly beneath the average market price, it is highly likely that they are not original products. For your own security, please visit our dealer page in order to find an authorised BOSE® dealer or contact Bose in order to receive support.

How you can protect yourself against fraud:

To protect yourself against fraud, please call us without fail in cases of doubt or send us an E-Mail. On request, the employees at Bose will immediately check the extent to which the dealer with whom you are in contact or the Internet homepage you mentioned is authorised by Bose or not. Furthermore, you'll also find the addresses of Bose authorised dealers on this website.

If you would like to let us know about a suspected counterfeit product, please click here to send us an E-Mail.